Krzysztof Balicki runs Web Systems, the company that builds and develops EpicCRM. He writes about CRM and sales from the perspective of a team that builds and maintains these tools itself.
When forecasting with thin data, a young company can honestly predict activity and capacity, not revenue, and should say which numbers are measured and which are guessed. Investors want figures, teams want targets, and a spreadsheet with a bottom line feels like control. But when your whole sales history fits on one screen, that bottom […]
To deduplicate CRM contacts without losing history, merge records by confidence tier and reattach every call, quote and ticket to one surviving contact. And somewhere in the database, one buyer exists three times: one copy holds the call log, another holds the signed quote, and a third is quietly attached to an open support ticket. […]
Win-loss analysis boils down to three things: write down why every deal closed, go through those reasons together on a fixed schedule, and change one thing in how your team sells. Is your pipeline full of deals marked lost with zero explanation? Do the same mistakes come back every quarter? Then this is the fix. […]
One habit stops invoice fraud and business email compromise: never change bank or contact details on the strength of an email alone. Call back on a number you already have on file, and get a second person to approve the change before anything is saved. In late July 2026 the habit matters more than usual, […]
A CRM data retention policy gives every type of record a retention period, and that period depends on why you hold the record in the first place. GDPR doesn’t hand you a fixed number of years. You pick the periods yourself and write down why. Is your CRM full of old leads and former customers, […]
Upselling to existing customers stops feeling pushy when the offer fixes a problem the client has already shown you, and lands at a moment when they actually care about it. Sounds obvious. Yet plenty of small B2B firms have clients who would happily buy more, and those clients only hear from the company when an […]
Once the deal closes, a good client onboarding process gives the client one named owner, hands the full sales context to delivery and gets the kickoff booked within days. Not weeks. You’ve probably seen the usual failure. The contract gets signed and then the client just waits, because sales assumes delivery has it and nobody […]
A mid-year sales review does three things: it compares first half results with the plan, shows what produced won deals and where the rest stalled, and ends with a one-page plan for the second half. It is early July, H1 has just closed, and summer holidays are about to slow buying. So treat this as […]
Picture a growing business where every morning kicks off with a scramble. A sales rep digging through spreadsheets to find one client’s phone number. Two follow-up emails landing in the same lead’s inbox. An order lost because nobody bothered to log the call. Then the team grows, and the mess grows with it. Two kinds […]
Here’s how it usually goes. A good lead reaches out, genuinely interested, wallet basically open. A rep says they’ll send pricing “by tomorrow.” Then the week gets busy, that note gets buried, the follow-up never happens, and three weeks later the same prospect signs with somebody else. Nobody torpedoed the deal on purpose. It’s just […]