Customer service departments

Tickets from e-mail and forms land in one help desk, with the customer's full history at hand. Your team replies faster and loses nothing.

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Effective problem solving

Every ticket has a status, a priority and an owner. Nothing gets lost in the inbox and customers get answers faster.

  • Ticket tracking
  • Prioritization
  • Solutions
Customer tickets in the EpicCRM help desk

Access to information

A customer's tickets, conversations and contracts are in one place, so you never ask again about something already agreed.

  • Ticket history
  • Availability
  • Updates
Contractor list in EpicCRM

Individual approach

Knowing the customer's history, you reply to the point and by name. Customers feel they are talking to someone who knows their case.

  • Personalization
  • Customer Satisfaction
  • Relationships
Contact list in EpicCRM